Terms and Conditions for Clinical Care

 

At Pain Clinic NI, we are committed to providing affordable, accessible, and evidence-based pain management. These Terms and Conditions are designed to ensure transparency, fairness, and a clear understanding of the responsibilities of both our clinic and our patients, helping us deliver safe, high-quality care.

 Consultations

  • Consultations are conducted by experienced clinicians to assess your condition and discuss appropriate treatment options.
  • The consultation fee reflects the time, expertise, and clinical judgement provided. It does not guarantee a diagnosis, a specific treatment, or a particular outcome.
  • Refunds will not be issued if the consultation is considered unhelpful, if treatment is declined, if no intervention is recommended, or if you choose not to proceed with the recommended management.

 Treatment Outcomes

  • We offer a range of treatments, including nerve blocks, Botox, and steroid injections, as part of a multidisciplinary pain management strategy.
  • While many patients experience meaningful improvement, treatment responses vary between individuals, and no specific outcome or duration of benefit can be guaranteed.
  • Refunds will not be provided if a procedure does not result in symptom relief, provides less benefit than anticipated, or does not meet your expectations.

 Services we do not offer 

  • Surgical interventions or spinal operations.
  • We can not prescribe opioids or pregabalin, in line with NI HSC guidelines.
  • We do not offer emergency care for acute pain, psychological distress or neurological emergencies.
  • We do not offer medicolegal assessments.

Medical Insurance and Payment Responsibility

  • Medically insured patients will be assessed and managed in Kingsbridge private hospital & Ulster Independent Clinic. 
  • Many medical insurers have reduced or excluded coverage for certain chronic pain treatments.
  • If your insurer refuses to cover the cost, you remain fully responsible for payment of any outstanding fees.
  • We strongly recommend confirming your level of cover with your insurer before booking an appointment.

 Cancellations and Missed Appointments

  • Appointments can be rescheduled with at least 48 hours’ notice.
  • Cancellations made within 24 hours of the appointment may incur a cancellation fee.
  • Missed appointments without notice will be charged in full.

 Informed Consent

  • Before any procedure, you will receive detailed information about the potential risks, benefits, and alternative treatment options.
  • Most procedures are scheduled for a separate appointment. This allows you sufficient time to consider the information provided, ask any further questions, and make an informed decision about whether you wish to proceed.
  • By proceeding with treatment, you confirm that you understand the potential risks and benefits, accept that outcomes vary between individuals, and acknowledge that no guarantees can be given regarding the degree or duration of benefit.

 Payments and Refund Policy

  • All self-pay fees are payable at the time of booking unless otherwise agreed in writing.
  • This payment policy provides transparency, secures your appointment, and helps us deliver high-quality care at affordable prices.
  • Pain Clinic NI does not provide refunds for consultations or treatments once they have been delivered.

 Accuracy of Clinic Correspondence

  • Our clinic letters are prepared to provide an accurate and comprehensive record of your consultation and management plan.
  • If you identify any omissions or factual inaccuracies, please notify us promptly by email so that we can review the correspondence and make any appropriate amendments.
  • Clinic correspondence will be sent to the email address provided at the time of booking. It is your responsibility to ensure that your contact details are accurate and kept up to date.
  • Pain Clinic NI cannot accept responsibility for correspondence that is not received due to an incorrect or outdated email address being provided.

 Feedback and Complaints

  • We welcome feedback as part of our commitment to continuous improvement.
  • Concerns should be directed to one of our Clinic Directors and will be handled in line with our complaints policy.