Terms and Conditions for Clinical Care

 

At Pain Clinic NI, we are committed to delivering compassionate, evidence-based care. These terms are designed to ensure transparency and mutual understanding between our

clinic and our patients.

Consultations

  • Consultations are conducted by experienced clinicians to assess your condition and discuss suitable treatment options.
  • The consultation fee reflects the time, expertise, and clinical judgment provided. It does not guarantee a diagnosis or a specific outcome.
  • Refunds will not be issued if the consultation is deemed unhelpful, if treatment is declined, or if no further intervention is recommended.

Treatment Outcomes

  • We offer a range of treatments, including nerve blocks, BOTOX, regenerative therapies, and multidisciplinary approaches.
  • While many patients benefit from treatment, results vary and no outcome can be guaranteed.
  • Refunds will not be provided if a procedure does not result in symptom relief or if your expectations are not met.

Medical Insurance and Payment Responsibility

  • Many medical insurers have reduced or excluded coverage for certain chronic pain treatments.
  • If your insurer refuses to cover the cost, you remain fully responsible for payment of any outstanding fees.
  • We strongly recommend confirming your level of cover with your insurer before booking an appointment.

Cancellations and Missed Appointments

  • Appointments can be rescheduled with at least 48 hours’ notice.
  • Cancellations made within 24 hours of the appointment may incur a cancellation fee.
  • Missed appointments without notice will be charged in full.

Informed Consent

  • Before any procedure, you will receive detailed information about the risks, benefits, and alternatives.
  • By proceeding with treatment, you confirm that you understand and accept that outcomes may vary and that no guarantees are offered.

Payments and Refund Policy

  • All fees are payable at the time of service unless otherwise agreed in writing.
  • Pain Clinic NI does not offer refunds for consultations or treatments once they have
    been provided.

Accuracy of Clinic Correspondence

  • Our clinic letters aim to reflect accurate and complete clinical information.
  • If you identify any omissions or inaccuracies, please email us promptly so that we can review and amend the documentation as appropriate.

Feedback and Complaints

  • We welcome feedback as part of our commitment to continuous improvement.
  • Concerns should be directed to our Clinic Manager and will be handled in line with
    our complaints policy.