Privacy Policy
Introduction
PainClinicNI (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our clinic or use our website.
Information We Collect
We may collect and process the following types of information:
A. Personal and Contact Details
- Name, address, telephone number, and email address.
B. Medical Information
- Medical history, test results, treatment notes, and relevant health data required for your care.
C. Appointment & Payment Information
- Appointment details, billing records, and payment method information (where applicable).
D. Technical Data
- IP address, browser type, operating system, and usage patterns collected via cookies
or analytics tools when you use our website.
How We Use Your Information We will only use your personal data when there is a lawful basis to do so, including:
- To provide safe and effective medical care.
- To communicate with you about appointments, treatments, and clinic updates.
- To process payments and manage invoices.
- To comply with legal and regulatory requirements.
- To improve our website and services.
Sharing Your Information
We may share your personal information with:
- Your GP or other healthcare providers involved in your treatment.
- Approved service providers (e.g., laboratories, diagnostic centres).
- Health insurers or funding bodies (where applicable).
- Legal or regulatory authorities if required by law. We will never sell your information to third parties.
Data Security
We take appropriate security measures to protect your personal data from unauthorised access, alteration, or disclosure. All medical records are stored securely in accordance with UK GDPR and healthcare confidentiality standards.
Data Retention
We will keep your personal and medical information only as long as necessary to fulfil the purposes for which it was collected, and in line with legal and clinical record-keeping
requirements.
Your Rights Under UK GDPR, you have the right to:
- Access a copy of your personal data.
- Request correction of inaccurate information.
- Request deletion of your data (where legally possible).
- Restrict or object to the processing of your data.
- Request transfer of your data to another provider.
To exercise any of these rights, please contact us at Painclinicni@icloud.com.
Cookies
Our website uses cookies to improve user experience and analyse site traffic. You can manage or disable cookies in your browser settings.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
PainClinicNI
5 Aberfoyle Park, Belfast BT10 0DY
Email: painclinicni@icloud.com